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Service and support

Service and support

Soundsation offers a comprehensive service support for its customer netowork in order to supply informations and place necessary action to allow enduser a user full experience simple and free of trouble.

We invite you to contact

  • Technical information: support@frenexport.it
  • Warrranty requests: please contact your reseller
  • Out of warranty requests: you can contact one of our service center to obtain a product repair or assistance after Warrant has expired.

All SOUNDSATION products feature a limited two-year warranty. This two-year warranty is specific to the date of purchase as shown on your purchase receipt.

The following cases/components are not covered from the above warranty :

-Any accessories supplied with the product
-Improper use
-Fault due to wear and tear
-Any modification of the product effected by the user or a third party

SOUNDSATION shall satisfy the warranty obligations by remedying any material or manufacturing faults free of charge at SOUNDSATION’s discretion either by repair or by exchanging individual parts or the entire appliance. Any defective parts removed from a product during the course of a warranty claim shall become the property of SOUNDSATION.


While under warranty period, defective products may be returned to your local SOUNDSATION dealer together with original proof of purchase. To avoid any damages in transit, please use the original packaging if available.

Alternatively you can contact one of the service center listed below. In order to send a product to service center you need an RMA number. Shipping charges have to be covered by the owner of the product.

Italy
FRENEXPORT SPA

Phone: +39 0717595011
Fax: +39 0717595099
support@frenexport.it
www.frenexport.it



Service centers

Albania

EUROMUZIKA SHPK
L. 12 RR. "KOCO KAZANXHI" P. 624
DURRES
info@euromuzika.net
www.euromuzika.net



Austria

Gvi Vertiebs-GmbH&Co.KG
Werndlstraße 6
4240 Freistadt
Austria
Phone: +43 7942 750
info@gvi.at
www.gvi.at

Bulgaria

FORTE MUSIC LTD
Street IIinden, 8
2700 Blagoevgrad
Bulgaria

Greece

STOLLAS S.A.
155 New National Road
26442 Patras
Phone: +30 2610 435400
info@stollas.com

Hungary

EUROMUSIC KFT
Phone: +36 22 572030
Fax: +36 22 572034
info@euromusickft.com
www.euromusickft.com/

IRAN

SHIDCO ELECTRONIC TRADING (L.L.C)
1st floor,No52, Bobi Sandz St,Noufel Loshato St
Tehran
Phone: +98 21 66744758-9
info@shidco.com
www.shdico.com

Latvia

MV MUSIC
Phone: +371 7242003
muzikascentrs@muzikascentrs.lv
www.muzikascentrs.lv

Lebanon

MOZART CHAHINE S.A.R.L.
2620/3009 Jal el Dib
Beirut
Phone: +961 4414649
info@mozartchanine.com

Lithuania

UAB MUZIKA LT
Phone: +37 041 525295
Fax: +37 041 525265
info@muzikavisiems.lt
muzikavisiems.lt/




Netherlands

RSL AV Solutions
Korte Huifakkerstraat 14
4815 PS BREDA
The Netherlands
Phone: +31 (0)76 5601034
E-mail: info@rslnl
Website: www.rsl.nl

Portougal

F. RIBEIRO INSTRUMENTOS MUSICAIS
Phone: +35 121 8126543
Fax: +35 121 8127192
info@fribeiro.com
www.fribeiro.com

Romania

TEMPO MUSIC IMPEX SRL
Street Lt Lazarovici Virgil nr 12
021872 Bucharest
Phone: +40.72 2132443
Contact@musicandmore.ro
www.musicandmore.ro

Serbia

ADRIATIC REGION DISTRIBUTION D.O.O.
Phone: +381 11 3444 500
Fax: +381 11 3460 110
info@sky-music.rs
www.skymusic.rs

Spain

FMSONIDO
Phone & Fax: +34 961524428
Mobile: +34690629417
www.fmsonido.es/

Sweden and Danemark

CRAFTON MUSIK AB
Truckgatan, 2
442-40 Kungalv
info@crafton.se
www.crafton.se

AUDIO PARTNER S.R.O.
Dekanska Vinice I. 1644
14000 Prague
Phone: +420 244 090 430
Phone: +420 241 407 978
info@audiopartner.com

United Kingdom

Real Electronics
The Studio
4 Leeds Road,
Sheffield S9 3TY
Phone: 0114 244 2969
E-mail: enquiries@realelectronics.co.uk
Website: www.realelectronics.co.uk


Other Countries

Please contact info@frenexport.it if you dont see a service center for your country in the list above.